Frequently asked questions

Penny Price Aromatherapy take great pride in customer service, as part of this we make ourselves available to answer any questions you may have regarding our training courses and products.

Please feel free to get in touch, we are here to help.

You will be answered as soon as possible during office hours and you can be assured of our best attention at all times.

Here are just a few questions we get asked regularly:

Are PPA essential oils sourced from reliable and sustainable growers?

Yes, all of our essential oils are naturally farmed. The majority of them come from France, having either been grown and distilled there, or distilled from imported plant material. This latter is because we trust our distillers to ensure that the quality of the oil is not endangered in any way.

Although some of our oils can be called organic (i.e. they have been certified) most are just grown naturally without pesticides or fertilisers and without the added expense of a certificate. We run study tours to our distillation area in France for you to see for yourself how our plants are grown and processed.

Contact courses@penny-price.com for more details.

Can I buy personalised and bespoke products?

Yes you can. Just call us or email info@penny-price.com with your ideas and we will make sure that you have your personalised gifts, or own-label products. No problem.

Are your aromatherapy courses matched to national training standards?

Our courses have been matched to NOS as level 4. They are accredited by the IFPA, ITEC and the FHT. The Penny Price Academy of Aromatherapy prides itself on our small classes to ensure that you get the best attention and teaching at all times. Our tutors are always happy to help you between classes as well as during the course and are usually available Monday to Friday on 01455 458099 or email courses@penny-price.com

How soon can I get my order?

We try to process your order immediately, but sometimes it can take 24 hours to process – and of course we don’t work at weekends! If your order is shipped with Interlink, then you will get your order the next day. If it is shipped by Royal Mail it can take up to 3 days. The shipper we use depends on the weight of your order, so if you are in a hurry, just call us on 01455 458099 or add your comments to the ‘special instructions’ box on your online order.

We aim to please and your happiness is our priority, just ask or email orders@penny-price.com

Can I learn at home in my own time?

Most of our courses come as a distance learning option. However reflexology and therapeutic massage are taught in-house because we need to ensure that your practical techniques are accurate.

If you are learning aromatherapy you can learn online, but again, the massage would need an in-house module unless you are already a qualified masseuse. For more details visit our training pages or email courses@penny-price.com

Are your products safe during pregnancy and for use on babies and children?

All our products are formulated from natural products and all essential oils used are present in safe levels in all our ready-made, ready-to-use skin care and body care products.

You do not need to worry!

You can always call for advice for any conditions or problems you may have – we are here to help you. Our Customer Care team can be contacted on sales@penny-price.com

Do I get a discount if I am a therapist?

Of course you do! Just phone us through for your password and use it at the checkout when you order. It helps if you make an online account for yourself first, but if you can’t do this don’t worry, we will do it for you. You can email us on accounts@penny-price.com

Do I get tutor support throughout the course?

All the way through from the very first time you come through our door or open your distance learning pack, to after qualification, we are here for you. We will help you with your studies, point you in the right direction for research and help you with your client’s conditions after qualification for as long as you need us.

Email us at courses@penny-price.com

I have a clinic – can I sell your products to my clients?

Yes you can – just buy from us using your professional discount code and sell on to your clients at retail prices. Easy. Special packs and kits tailor-made for your clinic – just call and ask.

Contact us on sales@penny-price.com

I would like to do a therapy course that is not on your website. Can you help?

Yes we can help. We have a large teaching bank of professionals in all types of therapy. We will take your request and match you with a tutor for distance learning or in-house training on a 1-1 basis, or for a group of friends or colleagues. Email courses@penny-price.com

Are all your products made from organic ingredients ? How come there are no organic certificates/logo on the labels of all the products?

All of our products are naturally farmed. This means that the farmers plant and harvest the goods without the use of pesticides on good natural soil. The company imports as many aromatherapy products as possible from independent growers and small farming co-operatives, and so for these farmers and co-operatives to gain organic certification would be too expensive for them, and in turn for us. Penny regularly visits our farmers and our suppliers, and we have built a long relationship with them, ensuring that quality is of the highest standard. Some of our ingredients are certified as organic, however we do not publish which ones as all of our supplied products are to the same high and exact standards. We belong to the ATC (Aromatherapy Trade Council) to assure you of our quality and consistency.

Where do Penny Price’s oils come from?

Various suppliers globally, depending on the product itself and its origin – we feel that all natural products should be grown in their own natural environment to make sure that the best quality and harvest are received. This also follows our ethos of naturally farmed products which have not been grown ‘against nature’.

What is your relationship with the growers/distillers?

The company imports as many aromatherapy products as possible from independent growers and small farming co-operatives and runs study tours every year to our French fields so you can see yourself how our oils are grown and processed in this region. We have a good relationship with all of our suppliers, which has been developed over many years.

What makes a "good quality" essential oil?

The main factors to look for to ensure you get a good quality essential oil are:
That at the plant has been grown specifically for aromatherapy, it has been grown in the right environment, it has been nurtured without the use of pesticides or soil enhancers, the plant has been harvested at the right time to get the best quality essential oil and not necessarily the most, that the distillation process is completed making sure that all of the relevant chemical components are given the amount of time necessary for them to be extracted from the plant material, that no adulteration has taken place – nothing added or taken away.

What makes Penny Price’s essential oil different?

Our essential oils are all naturally farmed, there is a personal relationship with our suppliers to ensure quality, and all of our essential oils are put through a rigorous booking in process on arrival before we allow them to be used and sold in any of our products. We have a long history of clinical aromatherapy and a fully trained team at hand in our company, along with the years of experience we offer knowledge, help and support to all of our customers, with data sheets and details of all of our oils available on our website and on request with purchase. Our essential oils are of the highest quality and standard and are world renowned for this and their therapeutic uses.

What is the biggest misconception about essential oils?

There are several misconceptions regarding essential oils, the most common are that they can cause harm to cancer patients, pregnant women, nursing mothers and small babies/ children. Essential oils, when used correctly and under supervision of a qualified Aromatherapist, can be used in all client groups.

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