Terms, Conditions, Cookies, Privacy Policy

Ordering Products

Orders are welcomed by telephone or fax to our order hotline 01455251065 by post, email to orders@penny-price.com, or via our website shop at www.penny-price.com, where you can open a professional account. Payment is with order, unless previously arranged. Goods are not supplied on a sale-or-return basis. All prices shown on our website include VAT and are quoted in British Pounds Sterling. Only books and publications are zero rated VAT.

Opening an Account and Placing an Order

To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Penny Price Aromatherapy shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order.

Processing, Delivery & Returns

Orders are usually processed and despatched within 24 hours during the working week. However, due to prevailing workloads please ensure that all orders are placed before 1.30pm to ensure same day dispatch. Orders are sent to your delivery address and may take as long as 5 working days to reach you; our carriers do not deliver on Saturdays or Sundays. If you will be out during the day then please inform us of an address of where the parcel may be sent. Carriers will now only try to re-deliver your parcel to you once after a failed attempt before returning it to us. Should your parcel be returned to us then you will be contacted and you will be charged for re-delivery. We use Interlink and the Post Office depending on the weight of your order.

Please carefully check your parcel on receipt for damages and contact us within 5 days of receipt. We cannot exchange or replace after this period. When returning products please use this Product Return Form.

Our postage charges are £3.99 (up to 500g) and £5.99 (over 500g) to mainland UK and are calculated individually for overseas orders.

Booking a course

Courses can be booked by downloading the application form from www.penny-price.com (click here) or bought through our online shop.

Provisional bookings can be made by phone (Mon-Fri 8.30am – 5.00pm) or by email to courses@penny-price.com. These bookings must be confirmed by payment of a deposit and copies of relevant qualifications. All bookings will be acknowledged by post or email, with directions and accommodation details if requested. Start and end times of courses, lunch arrangements and other details will be in the letter of acceptance.

Course Cancellation Policy

If you are unable to attend a course for any reason, the following will apply:

Cancellations giving over 14 days notice will receive a refund or be transferred to another course less a £10 cancellation fee

Cancellation within 14 days will automatically forfeit 50% of the total fee

Non attendees on the day of the course will lose the full amount of the course.

If the Academy cancels a course, the fees will be refunded or the students transferred to a new date with no penalties.

Cookie Policy

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Cookie Name Purpose More information
_ga Google Analytics The ga.js JavaScript library uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables

 

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
WooCommerce Cookies
  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

 

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. http://docs.woothemes.com/document/woocommerce-cookies/

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after the end of the browser session.

Thank you for choosing Penny Price Aromatherapy