Terms, Conditions, Cookies, Privacy Policy

Privacy Policy

Penny Price Aromatherapy Limited recognises that privacy and security is a major concern. We have therefore set out the below guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and if you have any issues or concerns, please do not hesitate to contact us.

What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website information is collected using cookies.

How will we use the information about you?

We collect information about you to process your order, manage your account and if you agree, to email you about other products and services we think may be of interest to you.

We use your information collected from the website to personalise your repeat visits to our website.
Penny Price Aromatherapy Limited will not share your information for marketing purposes with companies outside of the company.

When processing your order, we will share your information (not payment details) with shipping and courier services in order for your products to be delivered.

We keep a record of any purchase/s you make from PPA. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

If you (a customer) place an order with us via Penny-price.com or via telephone, we do not store any debit or credit card information

These are the circumstances in which we may share some of your data with others:

When we instruct agents, contractors or third party service providers to provide business operations support, including advertising and marketing advice and support, financial services and technology services. Please note that these third parties are under contract, and our service agreements dictate that they only use your information in connection with the services they perform for us and not for their own benefit.
In the unlikely event that our business assets are ever sold to or purchased by another company (our data records are part of our business). You will receive notice of any such event and we will use our reasonable endeavours to ensure that the new combined entity will follow the practices disclosed in this Privacy Policy.
If we are requested by the police or a regulatory or government authority investigating illegal activities to provide information concerning your activities whilst using the network we shall do so.


We would like to send you information about products and services of PPA which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
You have a right at any time to stop us from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, you can unsubscribe at any time.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please do contact us.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information at any time.

Other Websites

Our PPA website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read the privacy policies on there as they may differ slightly.

Changes to our privacy policy

We keep our privacy policy under regular review and will place any updates on this web page. This privacy policy was last updated February 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.
By email – Reception@penny-price.com
By telephone – 01455 251 020
Or write to us at – Penny Price Aromatherapy Ltd, Unit D3 Radius Court, Maple Drive, Hinckley, Leicestershire, LE10 3BE.

Ordering Products
Orders are welcomed by telephone or fax to our order hotline 01455251065 by post, email to orders@penny-price.com, or via our website shop at www.penny-price.com, where you can open a professional account. Payment is with order, unless previously arranged. Goods are not supplied on a sale-or-return basis. All prices shown on our website include VAT and are quoted in British Pounds Sterling. Only books and publications are zero rated VAT.

Opening an Account and Placing an Order
To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. Penny Price Aromatherapy shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us.

When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order.

Processing, Delivery & Returns

Orders are usually processed and despatched within 24 hours during the working week. However, due to prevailing workloads please ensure that all orders are placed before 1.30pm to ensure same day dispatch. Orders are sent to your delivery address and may take as long as 5 working days to reach you; our carriers do not deliver on Saturdays or Sundays. If you will be out during the day then please inform us of an address of where the parcel may be sent. Carriers will now only try to re-deliver your parcel to you once after a failed attempt before returning it to us. Should your parcel be returned to us then you will be contacted and you will be charged for re-delivery. We use Interlink and the Post Office depending on the weight of your order.

Please carefully check your parcel on receipt for damages and contact us within 5 days of receipt. We cannot exchange or replace after this period. When returning products please use this Product Return Form.

Our postage charges are £3.99 (up to 500g) and £5.99 (over 500g) to mainland UK and are calculated individually for overseas orders.

Booking a course
Courses can be booked by downloading the application form from www.penny-price.com (click here) or bought through our online shop.

Provisional bookings can be made by phone (Mon-Fri 8.30am – 5.00pm) or by email to courses@penny-price.com. These bookings must be confirmed by payment of a deposit and copies of relevant qualifications. All bookings will be acknowledged by post or email, with directions and accommodation details if requested. Start and end times of courses, lunch arrangements and other details will be in the letter of acceptance.

Course Cancellation Policy

If you are unable to attend a course for any reason, the following will apply:

Cancellations giving over 14 days notice will receive a refund or be transferred to another course less a £10 cancellation fee

Cancellation within 14 days will automatically forfeit 50% of the total fee

Non attendees on the day of the course will lose the full amount of the course.

If the Academy cancels a course, the fees will be refunded or the students transferred to a new date with no penalties.

Cookie Policy

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track your visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:


Cookie Name Purpose More information
_ga Google Analytics The ga.js JavaScript library uses first-party cookies to:

  • Determine which domain to measure
  • Distinguish unique users
  • Remember the number and time of previous visits
  • Remember traffic source information
  • Determine the start and end of a session
  • Remember the value of visitor-level custom variables


WooCommerce Cookies
  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_


The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies. http://docs.woothemes.com/document/woocommerce-cookies/

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after the end of the browser session.

Thank you for choosing Penny Price Aromatherapy